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Opinion: Don’t Feel Sorry for the Airlines
Before providing them any assistance, we must demand that they change how they treat their customers and employees. (www.nytimes.com) Más...Sort type: [Top] [Newest]
American has definitely declined in quality in recent times. I have categorically avoided the more recently especially for longer flights.
after all this,,,,covid19, etc..passengers/customers will be treated like "kings/queens"....OR...like shit...worse than now/past.....because we do not know how are they going to "conduct" their starting over..
Last time I flew I was treated as if I was a cheat. Using "basic economy" which forbids a carry-on which does not fit under the seat in front (as opposed to forbid use of overhead compartment space) I was blocked from online check-in. When checking in, the agent explained that people still bring large carry-ons so they force us all to use an agent to check in. That way the agent can confirm we do not have a carry-on too large to fit underneath. Hmmm, I felt like they simply said "we do not trust you and this extra annoyance is your fault." My response, I'll try and avoid ever using the airline for any future flights.
Interesting and on the mark editorial. I have to agree.
The airlines must treat both the pilots and passengers in a better fashion.
The airlines must treat both the pilots and passengers in a better fashion.
Mark my words. When this "medical disaster" is over (it may never be over) there will be at best three(3) maybe only two(2) national airlines. Much like the Railroads 75 years ago, Airlines have forgotten they are in the Transportation Business, not the Airline Business. Their "financial behavior" is going to come back and haunt them.
W. A. Sullivan, 3rd
W. A. Sullivan, 3rd
"airlines " or share holders"? "Airlines" is a shortcut but does not mean anything. It is the share holders who don't care and the top management who only think bonuses for whom we should not feel sorry at all. They are those who decide. But to be fair some flagship airlines are doing a good job at treating all their customers well. And some do not. And, not to confuse things: some airport companies are plain mall-type merchants bent ob quick profit alone, and this reflect badly on airlines services on the ground not their fault. Same for security checks: one airline will offer a good welcome at their counter or lounge, and then you have to deal with rude or illiterate "security" personnel or whatever and the temptation is then to blame the airline.