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America's Meanest Airlines
Based on the Airline Quality Rating (AQR) Report, which covers 18 domestic carriers, here is a list of the airlines that could stand to do the most work on making their customers happy. (travel.yahoo.com) Más...Sort type: [Top] [Newest]
Wow. Those are some suprising facts.
How does this make them the MEANEST airline?
Surprising. Ive flown with US, and Delta numerous times. and i have absolutely no complaints!
United should be first place on this list, and Alaska shouldn't even be on the list!
My wife returned from Rome last May.... her bag was 6 pounds overweight, which she offered to fix by moving a few articles to her carry-on, which they refused saying it was a security issue, and then proceeded to charge her $197.50 in overweight fees. I ended up giving 134,000 frequent flyer miles to Make a Wish and then cancelled my FF account. I will no longer fly Delta for any reason.
Oh, and I am now with Alaska and in the last 6 flights, we were early each time, service was superb and bags were available very quickly.