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American Airlines looks to the IBM Cloud to end travel hell
American Airlines is looking to IBM to help put an end to terrible airport experiences. The airline is starting to move its online services to IBM's cloud network, beginning with its website, apps and airport kiosks, as well as a handful of internal processes. (www.businessinsider.com) Más...Sort type: [Top] [Newest]
IMHO, this has everything to do with an airline and little to do with the pax. They are somewhat giving up on their IT (most if not all airline systems are bad and very outdated) and trying to leap-frog from 1970's technology to something more current. BUT at the end of the day, there are lots of terrible apps on the cloud which in reality is just a tool and in no way an elixir. American can screw the "cloud enabled apps" development just as easily as making something that shines.
Most days I'd rather go back to my youth and fly in the back of a Herc than a major carrier these days. No amount of computer fixing will stop the moron who shoves his bare feet on the arm rest from behind, or the Flight Attendent who thinks they are the air cop. Fix those first.
How about boarding pax in the rear of the aircraft first? Or how about boarding window seats first, then middle, then aisle? How about first class boarding last? How about educating pax not to rush the gates at the first call for boarding Zone 1? How about not having 5-6 flights go out from the same end of a terminal at once? How about plenty of seating for pax around gates (Chicago O'Hare Terminal D,E are the worst)? Air travel used to be fun, now it is a complete butt whip.
No glory in flying. For 95% of us, it is no more than a bus at 32,000 feet. If not worse. Whenever possible, and assuming not an urgent need, I take the train for travel for anything less than 500 miles. With the ridiculous check in times etc, the difference is not nearly as great as one would think. Airports and flying are just not worth the hassle. All IMHO.
I like the idea of boarding First Class last. Beyond getting their egos massaged, they only get to see all the 'unwashed' paraded past them, along with the slim chance of a pre departure drink. The exception, a 757 or A321 where boarding is done at the L2 door. Being retired, unless I'm going pretty well east of the Rockies, I hop in the Prius and hit the gas!
How about chartering your own aircraft
Uber Air!
https://www.skyuber.com/