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United Airlines delays flight for man to see dying mother
(CNN) -- If Kerry Drake missed his connecting flight, he wouldn't get to the hospital in time to say goodbye to his mother. Drake got the news on the morning of January 24 that his mother, who had been ill for years from rheumatoid arthritis and had been especially sick the last four months, was dying. (www.cnn.com) Más...Sort type: [Top] [Newest]
The actions of this crew, and in general of United Airlines, does NOT surprise me. It's simply, "CUSTOMER SERVICE" - go the extra mile, especially for an obvious critical situation, such as Mr. Drake's.
We all see this kind of thing in our business happen almost daily, nice to see the media finally giving the rest of the population an example of an airline 'Getting it right'.
Good on United. And good on the media for reported a happy story for once.
I am thinking the Captain himself held the flight. United as a matter of a policy decision most likely had little to do with this.
Depending on the airline, they do have policies themselves with how long a captain can hold is flight or leave early. Anything in excess of that requires approval from the company. It is a scheduled carrier after-all.
But you are correct in that the captain held this flight.
But you are correct in that the captain held this flight.
Good on you United Airlines and the captain , so many negative things are said about United, top marks on this occasion.The humane thing to do. Jetstar Airline in New Zealand can take lessons on how to treat a grieving mother who had learnt her son had just been killed by a shark in Auckland New Zealand. Treated her shamefully.