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United Passengers Revolt After Stranded for 3 Days in China
A United Airlines flight from Shanghai, China, to New Jersey should have taken just 13 hours, but it took some folks three days to make that trip, after a firestorm of protests, threats, even violence. (news.yahoo.com) Más...Sort type: [Top] [Newest]
If I had been one of these pax, it would take more than a full credit and $1000 towards future travel to get me on another United flight.
Per the 2011 AQR report: "Continental and United, which have since completed their merger, where the lowest-rated legacy carriers, coming in at No. 11 and No. 12, respectively".
Enough said.
Enough said.
Evidently, that makes them No. 23
You need to go behind all the fallout and ask yourself why such "mechanical situations" occur more frequently and more severely with some carriers than with others, all adding up to reliability issues from a passenger perspective. Management is usually at the root of all these issues, because it is management that makes decisions about maintenance schedules, maintenance content, and contingency arrangements in the event of failures. Contingency arrangements usually means building redundancy into all the key provisions needed to assure reliability in the event of trouble, but this costs money because resources are tied-up usually doing nothing but waiting for trouble - the whole purpose of it. If airline managements want to operate cutting corners on all the choices that would lead to reliable, quality service, they will have to be prepared for angry, frustrated passengers - passengers who they lose or who never use them in the first place. None of this is some kind of random accident. It happens because managements make choices that increase the probability of such trouble occurring. In a cut-throat competitive environment the race to the bottom happens very quickly, but fortunately there are better airlines charging higher fares because they put the resources into superior quality operations.
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That is certainly true, up to a point. All I know is that if other United planes came and went back to the US and those people were left sitting it's a wonder there wasn't more violence. Watching other people get on the same airline heading back would get your bloodpressure up. Some pretty poor pr work here.
Nope. At best, you get what you pay for. In most cases, this one being an extreme example, you get way, way less than you pay for.