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Airline Passengers Rank United Among Worst For Service, Southwest Best
The U.S. Public Interest Research Group analyzed five years of airline passenger complaints to the U.S. Department of Transportation. It found Florida-based Spirit Airlines generated the most complaints by far. The runner-up for most of the five-year period was United Airlines. (www.houstonpublicmedia.org) Más...Sort type: [Top] [Newest]
This is really an apples to oranges comparison. Yeah, I can see that leisure travelers might like WN, but for business travelers WN's lack of assigned seats plus no upgrade potential puts it close to the bottom of my list. (I have never flown Spirit etc.)
Yup, you get what you pay for @ Spirit......no surprise there.
To paraphrase GEICO "Everybody knows that! "
I'm not surprised! Been there....done that. All the Unions want is " your " dues....in other words...your money.
Anyone surprised that the non-union airline has the best service?
No surprise here! Southwest rocks!
"It found Florida-based Spirit Airlines generated the most complaints by far. The runner-up for most of the five-year period was United Airlines."
Yes, that means Spirit is the worst and United second worst.
"complaints against United spiked in 2012, in the wake of its merger with Houston-based Continental."
No link to where the article lists other carriers - like DAL, AAL, USA etc - which are near the bottom as well.
Yes, that means Spirit is the worst and United second worst.
"complaints against United spiked in 2012, in the wake of its merger with Houston-based Continental."
No link to where the article lists other carriers - like DAL, AAL, USA etc - which are near the bottom as well.