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Airlines worry frustrations with security procedures contributing to decline in travel...
The Air Transport Association expects 2 percent fewer people will fly this Thanksgiving week compared with last year, while AAA projects a 4 percent increase in automobile travel. As the T.S.A. observes its 10th anniversary, it also faces lawsuits over the legality of its passenger searches, growing scrutiny of the cost-effectiveness of its screening measures, questions about security lapses and complaints that some agents continue to make travelers feel humiliated or harassed. (www.nytimes.com) Más...Sort type: [Top] [Newest]
It's ridiculous, I just flew to DC this weekend, security took 30mins, now heading back near the holiday, you must get to the airport 1.5 hrs or more in advance. And I still hate the scanners, and this nonsense about frequent fliers will just upset more people. It's about profiling and defeats the purpose of security.
Me thinks it's the frustration with being stuffed into a seat that a Munchin would find cramped along with surely service and being nickel and dimed to death by fees. Is security an issue? Sure it is, but a TSA groping only takes a minute while the Marquis de Sade seat torture lasts the entire flight.
Good point. I flew united, drinks were offered, but no peanuts that used to be joked about from pax and thrown at by f/as. Luckily I was sitting by normal sized people, knees pressed against the seat ahead. I had to convince who I was traveling with that the flight was only 4hrs not 5.5. Airlines need to step it up in service. The airport scene is just a mess. Security at SFO is rediculous.
I just flew FRA to SFO which was 10.5 hours of pure hell. I'm 6'5" which makes matters worse obviously, but my knees were jammed so tightly into the seat in front of me that that person couldn't recline even if they wanted to...and they did try...several times...but the ensuing scream from behind them seemed to temper their enthusiasm for a reclined seat.
In years past I could check in early and usually sweet talk my way into a bulkhead or exit row seat by going to the counter position with the tallest agent but no more. Now to get those seats you need to either have a bazillion frequent flier miles or by breaking out your American Express.
Bottom line is that no business can continue to treat their customers like cattle in the long term before they cease being customers. Charging a customer extra to achieve a barely acceptable level of service never works long term but so many businesses just don't seem to grasp that. Recruiting a new customer is difficult and expensive. Getting one back who left pissed off is almost impossible.
In years past I could check in early and usually sweet talk my way into a bulkhead or exit row seat by going to the counter position with the tallest agent but no more. Now to get those seats you need to either have a bazillion frequent flier miles or by breaking out your American Express.
Bottom line is that no business can continue to treat their customers like cattle in the long term before they cease being customers. Charging a customer extra to achieve a barely acceptable level of service never works long term but so many businesses just don't seem to grasp that. Recruiting a new customer is difficult and expensive. Getting one back who left pissed off is almost impossible.
The whole experience basically sucks now...so much so that I just bought my own plane to avoid as many airline trips as possible. I won't be able to avoid the airlines entirely, but they will make a lot less off of me in the future.
It used to be that flying was a wanted and desired experience and a lot of times, the price paid for that service kept some folks off. Now, with the drop in service, and as bus tickets go up, the only difference in Airlines and Greyhound is the time. Problem is that the flying public wants all the service that used to be for the Greyhound price and it ain't gonna happen.