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In an Eye-Opening Announcement, United Airlines Claimed It's Going to Finally Tell Passengers the Truth
Recently, United Airlines has been on something of a please-the-passenger kick. Which is better than kicking the passenger for pleasure, surely. Last week, I wrote about how the airline is finally introducing a long-haul Premium Economy Class -- called Premium Plus -- something passengers have been craving for, oh, 25 years. Now, United is getting positively giddy. It's decided to start telling passengers the truth. Yes, the whole truth. (www.inc.com) Más...Is it so hard for the pilot or co-pilot to make an announcement? Not everyone wants to keep checking for text messages on board.
This would be fun to watch......you get a light on one thing it won't reset in the mean time you find another problem that takes an hour......it just ain't gonna happen like they want it to..........
Typical article written by a "know it all" journalist who has no idea how airlines work. The issue at the local level is not agents lying to customers - it's agents not getting any info, or the wrong info, from their local operations people, or from the airline's system operations control center. Then in other instances, the correct info IS given, but it's so dang complex that a $12/hr customer service rep doesn't understand, and explains the issue incorrectly. Running an airline is way more complex than even most road warriors think it is. Between the FAA/DOT/TSA regs, union contracts, IT complexities, maintenance procedures, maintenance scheduling, and so much else... there's a lot more to it than "why can't you just use a spare plane" when a flight is delayed. As a former big three airline manager, I get so ticked off when I read these stories by journalists who think they know everything. They haven't a clue.
they want you to believe that then they hike the price. Any thing for a fast buck and I dont mean the four legged ones.
Does this actually mean that United is admitting the fact that they lie to passengers?
Now United has retrograded into Continental light.
Two carriers now combined into one large crappy carrier. Avoid