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Delta introduces enhanced requirements for customers traveling with service or support animals effective March 1
Delta Air Lines is taking steps to further protect its customers, employees and service and support animals by implementing advance documentation requirements for those animals. This comes as a result of a lack of regulation that has led to serious safety risks involving untrained animals in flight. The new requirements support Delta’s top priority of ensuring safety for its customers, employees and trained service and support animals, while supporting the rights of customers with legitimate… (news.delta.com) Más...Sort type: [Top] [Newest]
You should have asked for the FA to verify that the passenger had an ESA onboard. It is up to the airline to ask for the paperwork. If it isn't a service animal (as indicated by a vest or harness), they have the right to ask for paperwork validating that the dog is an ESA. If the lady can't provide that, then the dog needs to be handled. The problem here once again is improper training of the FAs as they have not only ruled from the carrier to follow, but the law as well.
This is a failure of that from the check-in counter, to the TSA, to the gate attendant to the FAs. All of that needs to be addressed.
This is a failure of that from the check-in counter, to the TSA, to the gate attendant to the FAs. All of that needs to be addressed.
TSA couldn't care less and you can buy those vests and harnesses on Amazon and eBay with no proof required.
They are supposed to. It's the LAW. And yes, if the passenger is asked to provide proof that the animal is a service animal, they, by law, have to provide it. If they don't, they can be denied boarding. They don't like it, too bloody bad. It's the law, and codified in the ACAA as referenced at least 5 times above.
And since TSA doesn't want to bother with it, it gets left up to the gate agent who is generally overworked and under time pressure to get the flight away from the gate. Law or not, if no one enforces it then what are you going to do, get into a confrontation once you board? You have no authority to challenge the person.
"Supposed to" and "actually does" are two things with a pretty wide bank of fog between them.
"Supposed to" and "actually does" are two things with a pretty wide bank of fog between them.
You inform the gate attendant or the flight attendant, and ask them to verify the documentation for the animal being a support animal. They are the ones with the authority to do this, as dictated by law (The ACAA). It is their job and they have to perform it. They should, and as a passenger you can make sure they are reminded as such.
That little ball of fur would have gotten a swat in the snoot.
And i'm not talking about the dog.
And i'm not talking about the dog.
Patently, not a trained ESA. Somebody just wanted Fido in their lap. The system clearly isn't working in all cases.
If this happened to you, what would/can you do?