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All the PR surrounding the "Residence" on the A380 and the A350 with its "rich Corinthian leather" comes to naught when a little fog rolls in. I bet those SFO passengers could have advised them about the fog.
The US had to use legislation and huge fines to stop extended stays on the ground, including meals and water. The airlines were just not going to do it on their own. Etihad has proven they need direction from government, because the CEO has not empowered managers to act toward travelers with the courtesy embedded in desert cultures.
Next time open the door and let the people wait in the terminal, and set up the lavish buffet so people stepping off the flight will have positive comments about Etihad's level of service.