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air canada named best airline in north america
for the fifth year in a row air Canada has been named best airline in north America , move over hockey ! (www.google.ca) Más...Sort type: [Top] [Newest]
Obviously the people who voted this in have never flown on another airline. Air Canada should be only flying Cattle or some other form of barnyard animal as that's the way they treat they're customers..... Like animals with no rights what so ever.....
You're kidding right? If they're best then how bad is everyone else?
OK It seems more evidence is required.
Below are just two of my AC travel experiences.
Last year flying home from San Juan on AC was almost impossible.
AC has no people there. United handles their flights. Their agents had NO information from AC!
AC 956 flies to SJU and returns as AC 957. Passengers on 956 told us the aircraft taxied out to the runway on time but had to return due to a trouble alert. Hours later they were allowed back on the plane. Apparently there was no mechanical problem at all. Or none that AC would tell passengers about. Regardless, by then the flight crew had "worked" too long and had to be replaced, resulting in further delay AC956 arrived SJU 7 hours late An hour later we were on our way on AC957. Arriving YYZ in the wee hours of the morning.
AC offered me NO explanation, no compensation, NOTHING.
Not enough evidence. Keep reading.
On another trip to Chicago these issues arose.
1. Advance selection requirement and cost not indicated until after purchase.
2. Miles are not credited to frequent flyer programs on A class fares, This is also revealed after the fact.
3. Flights were changed completely by Air Canada without notice. I had to
call and switch to United Airlines flight because the return flight
showed a Beachcraft 19 seat airplane which I noticed only because I
checked the reservation for another reason.
4. I could not check in online despite meeting all requirements. I have a common name.
Some with the same name are BAD people! I emailed PAS Specialist/Security in advance as I always do. Despite past successes, this time it did not work as it should have.
I have no issues of this nature with any other airline in the world. I have a redress number for flights to
the USA due to the common nature of my name. I have a NEXUS card! Only Air Canada puts me
through this additional process and this time it failed anyway.
5. Long holds on the telephone. Call back only occurs several hours later. During the hold time you are repeatedly advised to use the web site to contact customer support where once you send a message if you do it fast enough (see next item) you get the 15-25 day response time message that I posted previously, in your email.
6. Disconnection in the middle of the composition of a message to customer service.
I had to compose the entire message again, complete the entire information form again, upload the attachments again.
No wonder people get annoyed and think that Air Canada has deliberately
done this to frustrate them and force them to give up. The fact that it
is easily avoided makes Air Canadas method seem absolutely ridiculous.
Other companies handle this very differently on their online systems.
There is no impatient cutoff warning. There is only a question. "Do you
need more time?" That is far superior to abrupt disconnection. Assignment
of a fixed time is yet another indication that AC believes that all
issues are the same and not worthy of more time and probably irrelevant.
Why bother with this feeble attempt at equity given that Air Canada runs
almost all aspects its business based on "classes". Examples: fares,
types of seats, associated legroom, provided food, access to advanced
seat reservations and baggage restrictions. Air Canada has missed an
opportunity to charge a fee for extra time to compose a message.
Imagine how well that would be received.
7. Air Canada appears to have completely lost any concept of Customer
Service. Cutting appears to be the Air Canada way. Cut off before I could
send this message the first time. Cuts to previously included services.
Cuts in staffing. More cuts to services as a result of staff reduction.
Longer wait times on hold as a result of staff reduction.
They are in a vicious circle of their own creation! All of the
above are a strong indications that AC does not care about the client.
Revenue is what they are about!
8. At this time I have decided not to fly Air Canada.
That has now become the main factor in my Terms and Conditions of doing business with Airlines.
Below are just two of my AC travel experiences.
Last year flying home from San Juan on AC was almost impossible.
AC has no people there. United handles their flights. Their agents had NO information from AC!
AC 956 flies to SJU and returns as AC 957. Passengers on 956 told us the aircraft taxied out to the runway on time but had to return due to a trouble alert. Hours later they were allowed back on the plane. Apparently there was no mechanical problem at all. Or none that AC would tell passengers about. Regardless, by then the flight crew had "worked" too long and had to be replaced, resulting in further delay AC956 arrived SJU 7 hours late An hour later we were on our way on AC957. Arriving YYZ in the wee hours of the morning.
AC offered me NO explanation, no compensation, NOTHING.
Not enough evidence. Keep reading.
On another trip to Chicago these issues arose.
1. Advance selection requirement and cost not indicated until after purchase.
2. Miles are not credited to frequent flyer programs on A class fares, This is also revealed after the fact.
3. Flights were changed completely by Air Canada without notice. I had to
call and switch to United Airlines flight because the return flight
showed a Beachcraft 19 seat airplane which I noticed only because I
checked the reservation for another reason.
4. I could not check in online despite meeting all requirements. I have a common name.
Some with the same name are BAD people! I emailed PAS Specialist/Security in advance as I always do. Despite past successes, this time it did not work as it should have.
I have no issues of this nature with any other airline in the world. I have a redress number for flights to
the USA due to the common nature of my name. I have a NEXUS card! Only Air Canada puts me
through this additional process and this time it failed anyway.
5. Long holds on the telephone. Call back only occurs several hours later. During the hold time you are repeatedly advised to use the web site to contact customer support where once you send a message if you do it fast enough (see next item) you get the 15-25 day response time message that I posted previously, in your email.
6. Disconnection in the middle of the composition of a message to customer service.
I had to compose the entire message again, complete the entire information form again, upload the attachments again.
No wonder people get annoyed and think that Air Canada has deliberately
done this to frustrate them and force them to give up. The fact that it
is easily avoided makes Air Canadas method seem absolutely ridiculous.
Other companies handle this very differently on their online systems.
There is no impatient cutoff warning. There is only a question. "Do you
need more time?" That is far superior to abrupt disconnection. Assignment
of a fixed time is yet another indication that AC believes that all
issues are the same and not worthy of more time and probably irrelevant.
Why bother with this feeble attempt at equity given that Air Canada runs
almost all aspects its business based on "classes". Examples: fares,
types of seats, associated legroom, provided food, access to advanced
seat reservations and baggage restrictions. Air Canada has missed an
opportunity to charge a fee for extra time to compose a message.
Imagine how well that would be received.
7. Air Canada appears to have completely lost any concept of Customer
Service. Cutting appears to be the Air Canada way. Cut off before I could
send this message the first time. Cuts to previously included services.
Cuts in staffing. More cuts to services as a result of staff reduction.
Longer wait times on hold as a result of staff reduction.
They are in a vicious circle of their own creation! All of the
above are a strong indications that AC does not care about the client.
Revenue is what they are about!
8. At this time I have decided not to fly Air Canada.
That has now become the main factor in my Terms and Conditions of doing business with Airlines.
Maggie - our last trip to Hawaii on Air Canada was our last trip on AC . The plane was 3 hours late coming home and the cabin crew service was despicable. My wife went to the back galley to ASK if she could have some water - the two women were back there arguing and openly ignored her. Then at Vancouver - we did not make connections and the was NOT one AC person to meet us to deal with all the passengers. So Westjet or Alaska is our mode of flight to Hawaii each year now.
Sounds awful Brian. I can certainly understand you being put off AC. We had the exact opposite experience on our Hawaii flights. We were blown away by the cabin crew and how they went above and beyond the call of duty. As well when I travelled to Israel this past April, I had no complaints at all. I guess it depends on which crew is working. I hope you filed a complaint about what happened.
we did , there was more the story even , we arrived Vancouver about 3 am, no one to tell us which hotel was available so my wife started phoning around, found two hotels because there were about 15 of us I think. then we had to call AC number for rebooking. some the next morning arrived at airport to try and rebook.
AC offered us 5000 points for all the trouble . Hmmm. you are right - it seemed a crew issue.
AC offered us 5000 points for all the trouble . Hmmm. you are right - it seemed a crew issue.