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Southwest Airlines fined $150,000 for slow response to complaints
Southwest Airlines, the nation's largest domestic carrier, agreed to pay a $150,000 fine for failing to give timely responses to passenger complaints. The U.S. Department of Transportation announced the fine Wednesday, saying Southwest did not respond in writing within 30 days to complaints related to access for the disabled, as required by federal regulations. Southwest officials said the airline inadvertently missed the complaints because of a technical glitch. The Department of… (www.latimes.com) Más...I know that $150,000 isn't a lot of money from Southwest Airlines but, we, the consumers will eventually pay within the air fares for whatever the check amount is. There must be other penalties with out involving a monetary figure.
yes. like shutting them down for a week.
Assuming it could be done, just how would that benefit the consumers mentioned by Gerald Smith?
My barber has a shop in a small strip shopping center, where each of the stores received a similar fine for a similar reason (no being handicapped friendly). It was just a ripoff, but he now has a sign in his window offering to help handicapped people to enter if they have problems (which he would have done anyhow). As in many other such things, this has gotten out of hand.