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Southwest Airlines fined $150,000 for slow response to complaints
Southwest Airlines, the nation's largest domestic carrier, agreed to pay a $150,000 fine for failing to give timely responses to passenger complaints. The U.S. Department of Transportation announced the fine Wednesday, saying Southwest did not respond in writing within 30 days to complaints related to access for the disabled, as required by federal regulations. Southwest officials said the airline inadvertently missed the complaints because of a technical glitch. The Department of… (www.latimes.com) Más...The second paragraph clarifies that the fine was for an ADA compliance, that 115K was credited for SWA refunds paid to customers. That said, 150 K is chump change. A group of ADA lawyers in Calif are shaking down business for 5K a pop if they can find any compliance minutiae and issue demand letters. That 150 K represents 30 small businesses. One of them was the original Squeeze Inn in Sacramento, 12 stools and a counter.
Sorry for wandering off topic.
Sorry for wandering off topic.
I know that $150,000 isn't a lot of money from Southwest Airlines but, we, the consumers will eventually pay within the air fares for whatever the check amount is. There must be other penalties with out involving a monetary figure.
yes. like shutting them down for a week.
Assuming it could be done, just how would that benefit the consumers mentioned by Gerald Smith?
What about the other 35K? Does any of that money go to the passengers? Doubt it.