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Soldiers' $2,800 in bag fees spark outrage
CNN -- Delta Air Lines says it's sorry "for any miscommunication" after U.S. Army soldiers returning from Afghanistan complained that they were charged almost $3,000 in bag fees by the carrier. (www.cnn.com) Más...Sort type: [Top] [Newest]
c'mon delta get with the program as these servicemen and women fought for freedom and delta give these guys a break
sheka, it's not giving them a break, it would be giving the federal government a break. with your argument, why make them pay for tickets at all?
I'm curious why military personnel aren't travelling via C-17 or C-130?
My guess would be the bar service is better.
My guess would be the bar service is better.
I love the fact that Delta talks about how many free bags they'd get traveling First/Business class. That would be great, except there's no way they'd be allowed to travel at that level without a couple thousand extra signatures on their travel orders.
As for the reimbursement, the issue is they have to fork out the money (which some guys might not have) in the first place and then wait 30-90 days (or more, perhaps), for the stupid paperwork to go through.
As for the reimbursement, the issue is they have to fork out the money (which some guys might not have) in the first place and then wait 30-90 days (or more, perhaps), for the stupid paperwork to go through.
@rootuser the private sector can do transportation much cheaper.
chris13, the problems that you're describing are the military's fault. is it delta's fault that the soldiers had the wrong info or that the military is slow to reimburse? ridiculous
i don't want to screw over the soldiers at all, but i don't see how this is delta's problem? you think delta could be reimbursed the $3K if the invoiced the military for their mistake? ha...
i don't want to screw over the soldiers at all, but i don't see how this is delta's problem? you think delta could be reimbursed the $3K if the invoiced the military for their mistake? ha...
"Active duty U.S. military personnel traveling on orders to or from duty stations are allowed up to four checked bags in Economy Class and up to five checked bags in First and Business Class on Delta and Delta Connection® carriers at no charge. Each bag may weigh up to 70 lbs. (32 kg) and measure up to 80 linear inches (203 cm). "
So, it appears that Delta may have changed their web page or policy after this incident. I don't see what the big deal is since the government is reimbursing the soldiers. I don't think it's the responsibility of private companies to do things for free for the federal government.