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Canceled Flights, Wrecked Vacations and Leaky Planes: Passenger Frustrations Rise as American Airlines Struggles
Lora Paine's summer beach trip to Florida to celebrate a new job now brings back only frustrating memories. Her American Airlines flight from California to Fort Walton Beach turned into a nightmarish weekend of flight delays, cancellations and intermittent sleep in airport terminals. She spent an extra night at DFW International Airport because of a delayed flight, then an extra day at Las Vegas' McCarran International Airport on her return trip. When she got a ticket back home, her… (www.dallasnews.com) Más...Sort type: [Top] [Newest]
For those on the forum at the time of the "merger" will remember the dominant prediction was the the resulting product would slide down the quality scale to compete with Spirit for the basement.Looks like this was correct.
Pan Am Redux!!
Unfortunately, under the leadership of Mr Parker and Co, they are going to win the "Race to the bottom"- their corporate greed and blindness has resulted in an appx 40% drop in the stock price in the year.. when are they going to realize that they cannot beat Spirit at the game that Spirit created!!
I am an exec Plat and have been in the AA program since Day 1 with over 9.6MM lifetime miles int he program. I used to be loyal when it was rewarded and i am not alone.
Now - fuggedaboutit - I am sick and tired of the way that AA does not respect me - i was able to put up with the normal travel challenges but the announcement and implementation of Omega program, my loyalty stopped
Unless i can get an aggressive fare on AA on a NONSTOP flight using legacy AA Iron, i use Delta -not perfect but a much better overall travel experience
Internationally, i will fly AA iron when they use their newly reconfigured 772s, 788 and 789). I won't even consider getting on some of their ex USAIR "flying junk". Since i can get to my EXPLAT using other one world partners, why should i be loyal when they treat me like a number?
Unfortunately, it may be too late for them to reverse their current downward spiral and the only have themselves to blame
Unfortunately, under the leadership of Mr Parker and Co, they are going to win the "Race to the bottom"- their corporate greed and blindness has resulted in an appx 40% drop in the stock price in the year.. when are they going to realize that they cannot beat Spirit at the game that Spirit created!!
I am an exec Plat and have been in the AA program since Day 1 with over 9.6MM lifetime miles int he program. I used to be loyal when it was rewarded and i am not alone.
Now - fuggedaboutit - I am sick and tired of the way that AA does not respect me - i was able to put up with the normal travel challenges but the announcement and implementation of Omega program, my loyalty stopped
Unless i can get an aggressive fare on AA on a NONSTOP flight using legacy AA Iron, i use Delta -not perfect but a much better overall travel experience
Internationally, i will fly AA iron when they use their newly reconfigured 772s, 788 and 789). I won't even consider getting on some of their ex USAIR "flying junk". Since i can get to my EXPLAT using other one world partners, why should i be loyal when they treat me like a number?
Unfortunately, it may be too late for them to reverse their current downward spiral and the only have themselves to blame
AAL keeps making the same mistake: naming a bean counter accountant to the CEO job in a service company. These bean counters only see the $ sign, never a person as a CUSTOMER.
stated differently:
when your corporate suite is run by people from columbia school of business, the only thing they know about the business is what they see on the spread sheet in front of them.
when your corporate suite is run by people from columbia school of business, the only thing they know about the business is what they see on the spread sheet in front of them.
Horrible, horrible people. Should never be allowed. this is what you will end up with - a thurd rate airline with employee morale at rock bottom! No way would I want to fly in such an enterprise.
how sad..aa used to be "something special in the air" and "doing what they did best"..that however,was long ago and far away..there was a time when American was very "picky" about who they hired for flight attendant and ground customer service positions,and having pride in a job well done,or going above board helping passengers whatever the reason,was just part of loving the job and the company...unfortunately,many,many of the people around in the 70's,80's and even 90's have retired or gone on to bigger and better things due to the merger,and the "snarky" attitude is just part of the job for the new crop of employees..keep in mind however, the travelling public has changed as well,with more demands,less respect for the airline employees and a totally different attitude about flying..to chuck..i remember very well the implementation of the frequent flyer program with american,and it was an aa v.p. who came up with the idea in the early 80's..the other airlines soon followed with their own programs..i also have memories of an aadvantage gold (when that was the top tier) pushing others out of the way and running through the line saying,"out of my way,aadvantage gold coming through"...!there most assuredly is a need for improvement,and if employees are not valued and treated with respect by the company,their attitudes will reflect in turn in the way they treat passengers..union issues with the mechanics and whomever else,do not help attitudes,and you are not going to give your all if you feel it is not appreciated by whomever is in management..in the "new" aa,that would be mr parker with his us airways ideas...