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American Airlines Asked Its Employees to Describe the Airline in 3 Words. What Resulted Was Sad, Sad, Sad
American Airlines realizes it may not have listened enough. To its customers, certainly. To its employees, too. So the airline launched something called American Voice. This involves asking American's employees what they, you know, really think about the airline. But you know what happens when you ask people to sat what they really think, don't you? In a corporate context, it means they may not tell the truth. They'll try and phrase things nicely, perhaps. Or they might let their… (www.inc.com) Más...Sort type: [Top] [Newest]
Couldn't read the article on the iMac here - page hung endlessly ....
It seems that with every acquisition, service has gotten worse and comfort has also gotten worse. I will never fly them if I have a choice of other airlines.
Be careful of what you ask for, you just might regret it.
I'm Australian & traveled to the US frequently over last 10 years, we usually fly AA due to QANTAS code-share & previously found AA very average with tired staff & aircraft (MD-80'). Recently we flew DFW-ORD, ORD-SEA & SEA-DFW on the new AA 737's & wow what an improvement in seat comfort, in flight entertainment & friendly more positive crews. Sadly though the in flight meal purchases usually ran out by rows 8-10 & so did the crew smiles (not their fault) due to the complaints from passengers so bad luck for those up the back. Maybe the AA Execs should fly up the back row & see it from the customers view, maybe even give being a flight attendant for a day a go! Listen to your staff they're you're best asset & resource. Congratulations on the improvements though but there us still a way to go.
You want cheap fares ... You get cheap service. You want the elaborate customer service of TWA ... You can not afford it.
I read about the competitive business and lack of profit in the airline industry,,,an industry that is high consequence yet has the courage to invest in new equipment to the tune of billions of dollars.
I don't think I would be willing to invest in this type of doom and gloom business.
Yet strangely there are new startups all the time.
Methinks there is a secret somewhere.
How are the people doing,,,,the ones who invest in engines and air frames they then lease out at exorbitant rates to airlines thereby ensuring the airline never makes money.
It's like the auto industry, all the attention is paid (by the press) to the assembly plant who are always losing money. On the other hand the guy making the headlight switch is doing just fine.
Hmmmm. Just curious how that works.
I don't think I would be willing to invest in this type of doom and gloom business.
Yet strangely there are new startups all the time.
Methinks there is a secret somewhere.
How are the people doing,,,,the ones who invest in engines and air frames they then lease out at exorbitant rates to airlines thereby ensuring the airline never makes money.
It's like the auto industry, all the attention is paid (by the press) to the assembly plant who are always losing money. On the other hand the guy making the headlight switch is doing just fine.
Hmmmm. Just curious how that works.
When I was traveling on business in the 90's and early 2Ks, AA was my choice of Airline. I had so many upgrades I hardly ever flew coach. The flight attendants were great, the food slightly degraded over that time, and I for one didn't mind flying on MD-80's. SJC was my origin airport and AA was convenient. As my business travel diminished, when flying I noticed a whole different paradigm. AA was no longer an airline I wished to travel on. So I switched to Southwest. Even though seating lines are a hassle - it is much preferred over the lousy AA service. From flight attendants to midget seats, cancelled and delayed flights I was done with AA unless they were the only game in town.