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Southwest is Travel Industry's Favorite Airline
The world’s travel industry professionals and frequent flyers have named their favorite airline. According to new data from YouGov, 35 percent of travel industry pros who participated in the survey prefer Southwest. It easily beat the competition, gathering twice as much support as the nearest competitor, American Airlines, which was named favorite by 15 percent of professionals, followed by Delta, with 11 percent. (www.msn.com) Más...Sort type: [Top] [Newest]
They have come a long way from "The Little Engine That Could" airline. Now that they have become the biggest domestic airline, they suck less than everyone else. If Spirit and Allegiant could capture the esprit de corps of the early SWA, they might be worth flying. Can you still get a bottle of whiskey instead of a free flight?
Now thats what I call fake news
Best consistant service for over 20 years.
Alaska Airlines has treated me better than any other airline. Best Rewards program in the business. Every contact I have had with them has almost been anticipated rather than dreaded. Their service is what SWA had when it was lean and growing. My only regret is that living in New Hampshire I am not in their service area as much as I would like.
Herb Kelleher (founder) did it right, right from the beginning. One type aircraft 737s, simplified boarding process and quick turn-arounds to keep those birds in the air. Always had a good experience over many years of travel. As their pilot credo is: " If it ain't a Boein'...I ain't goin' ".
I had a Southwest flight out of Boston many years ago, and when they called the first group of people to board, the usual sorts of yahoos in everything but that group all stood up and crowded around the gate. The agent got back on the intercom and said something like: "We're boarding just the first group. If you're not in that group, please sit down. We'll get everyone going as quickly as possible." Nobody moved. So she said: "We've stopped boarding. We'll start again once everyone who is not in the first group sits down." Slowly, sheepishly, they all moved away from the gate and sat down. After that, everything went smoothly.
I was very impressed. Much better crowd handling than the usual mad rush to the gate.
I was very impressed. Much better crowd handling than the usual mad rush to the gate.
My only real beef with SWA is the number of connections it can take to get somewhere (at least when travelling from DTW). The time wasted in connections does represent a real cost in lost work or vacation time.