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United Airlines forgets to fill in the blanks in response to passenger complaint

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Your description or brief synopsis here . . .Ever get the feeling that a company isn’t taking your complaint all that seriously? Well, one United Airlines passenger has had that spelled out for her in bold capital letters. Reddit user ‘lyndy’ posted a photograph of an impersonal response from the airline on the social networking website to show just how insincere the company's customer service is. The letter, which appears to be a template for replying to customer complaints, requires the… (www.dailymail.co.uk) Más...

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blairsensei
John Blair 1
Careless and embarrassing mistake but really, does anyone seriously believe someone at every airline has the job of writing individual responses to all complaints???
Noagenda
Bob Downe 1
Lousy service, worst customer service ever had. Chinese guy on the phone was rude and obnoxious. Fuck you United! Isnt it Obama Air now? Everyone is out playing golf than giving a shit.

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