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United screws up, upsets their best customers (again)
United waited until late Friday afternoon to announce that they're removing a feature that lets customers see various fare/cabin availability on flights. Within twelve hours (overnight on a Friday evening), over 400 fuming replies to the announcement. (www.flyertalk.com) Más...Sort type: [Top] [Newest]
Dear UAL, Please send more vasoline.
People like the ability to see inventory because United's other systems for finding upgrade/reward inventory are so incredibly slow (20-30 seconds per search) and painful to use. It's a very backwards and flawed decision to make it even more difficult.
A United spokeshole says:
"It also left the door open for undesired exposure that allowed automated scripts to scrape and re-display information in ways for which it was not intended."
This means "we'd rather hide the good fares and upgrades as much as possible, hoping your time is more valuable than digging for it. United wants more money from you, and this way you are shown more expensive options first."
They promote this new roadblock like it is a feature. What trash. I would like to review the resumes of current management. I think I would detect a majority of used car salesmen.
"It also left the door open for undesired exposure that allowed automated scripts to scrape and re-display information in ways for which it was not intended."
This means "we'd rather hide the good fares and upgrades as much as possible, hoping your time is more valuable than digging for it. United wants more money from you, and this way you are shown more expensive options first."
They promote this new roadblock like it is a feature. What trash. I would like to review the resumes of current management. I think I would detect a majority of used car salesmen.
Chip,
You're GS. Do you really use this to find available upgrades? I would think at GS you'd pretty much be top of the list for an upgrade and not have to mess with that kind of searching.
I know the brief time I was ExPlat on AA, I didn't fly coach. I was constantly upgraded. And that's not in the same league as GS.
You're GS. Do you really use this to find available upgrades? I would think at GS you'd pretty much be top of the list for an upgrade and not have to mess with that kind of searching.
I know the brief time I was ExPlat on AA, I didn't fly coach. I was constantly upgraded. And that's not in the same league as GS.
Yes, if you want to find space at booking. Otherwise, space may never materialize. Keep in mind that people are using this for transoceanic/international flights, which routinely sell out with no upgrades.
I guess the "Director, Customer Insights" just doesn't have any!