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New Reservation System Causes Delays for United
United Airlines battled service problems including flight delays, faulty kiosks and jammed phone lines this weekend as it worked through technical problems in its efforts to combine the United and Continental Airlines reservation systems. (www.nytimes.com) Más...Sort type: [Top] [Newest]
Remain Calm it will all work out LOL
too bad the kiosks failed.. i've found them to be a lot more intelligent and helpful than the united agents at the counters.. just saying
Is that so? As a long time s-CO airport agent, I have found there are good and bad everywhere. That is with both people and IT.
I think the kiosks that failed specifically were s-UA kiosks. The reports I saw were most of the operations impact was at ORD, DEN and SFO (aka the s-UA hubs), with little to no impact at IAH, CLE and EWR.
I was involved with the ITO station opening last year, and was working alongside one of the s-CO kiosk guys. He said that most of the s-UA kiosks were having problems during testing due to age (too slow/not enough memory). Some of the first generation s-CO kiosks also needed more memory, but they were already a rare thing at that point in time, and mostly a non-issue.
I was involved with the ITO station opening last year, and was working alongside one of the s-CO kiosk guys. He said that most of the s-UA kiosks were having problems during testing due to age (too slow/not enough memory). Some of the first generation s-CO kiosks also needed more memory, but they were already a rare thing at that point in time, and mostly a non-issue.
4 months ago a United gate agent getting trained on the Continental system told me this was going to happen.
Hope they have worked things out. Last Friday at MSY I waited 20 min to check bags in UAL line, then was told "you're on a Continental flight" and we had to go over and wait in the Continental line. Plane said "United" on the side,all reservations made with UAL, and UAL flight number, computer terminals looked the same---go figure.
I arrived at O'Hare at 6:45 for my 8:00 flight, and having been through a few system migrations myself... I saw mostly preventable testing and planning problems. no boarding or baggage ticket paper for the kiosks, the kiosks and printers not "attached" to the network or system, IT technicians running around with emailed instructions on how to reboot and attach printers. All of which should have been preventable or uncovered during conversion testing
From the wife after visiting the ladies room, several customer service agents in there losing it, both emotionally and physically (their breakfast) from the strain of trying to service lots of angry customers
Too bad TSA was not prepared for the onslaught of passengers once the systems started to work
From the wife after visiting the ladies room, several customer service agents in there losing it, both emotionally and physically (their breakfast) from the strain of trying to service lots of angry customers
Too bad TSA was not prepared for the onslaught of passengers once the systems started to work