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New Reservation System Causes Delays for United
United Airlines battled service problems including flight delays, faulty kiosks and jammed phone lines this weekend as it worked through technical problems in its efforts to combine the United and Continental Airlines reservation systems. (www.nytimes.com) Más...Sort type: [Top] [Newest]
Remembering some of those good ole merger integrations it appears so far that Continental IT system did a good job when they received the United data. The United system was so old, outdated, and poorly maintained it could have been much worse. Just good, that United now has a good modern IT department that they purchased from Continental. But it will take a while for all the original United employees to learn all the new systems and their tricks.
Switch that one around. United had the better system, but they leased it. Continental owned their own system. Even though it is a bit older and a bit less user friendly. The new United decided to continue using Continental's system because it was owned instead of continuing to lease one. Why spend the money when you already own something similar.
Continental has not owned "Shares" for more than 15 years, since they sold it to EDS (Now a part of Hewlett-Packard). United was actually in the process of replacing the end of life "Apollo" system prior to the merger, and the decision was made to migrate half the airline to a common system than to migrate the whole airline to a new system.
The challenges they faced were from United kiosks that were in much need of an upgrade (some were still running Windows NT/Windows 2000). Continental's kiosks at most needed a memory upgrade to support both systems prior to the migration.
The challenges they faced were from United kiosks that were in much need of an upgrade (some were still running Windows NT/Windows 2000). Continental's kiosks at most needed a memory upgrade to support both systems prior to the migration.
I was looking to see if someone would respond with this correct response regarding EDS updating the systems there. Were you at the EDS/Xerox account? Paul Flick
I spent 7+ years on the EDS/Contiental account, although not dealing with "Shares" directly.
Way to go Mike.
Oh the stories I could tell!