ADN OpEd: After a brutal spring, can Alaska Airlines recover its reputation?

... Because of a pilot shortage, the airline has resorted to paring its schedule and canceling flights, sometimes with little to no advance notice. Alaskans returning from trips Outside have found themselves stranded, stuck on hold in airports for hours trying to reschedule. Those trying to book travel to the Lower 48 have watched round-trip ticket prices soar, and even purchase of an itinerary is no guarantee the flights will go ahead as scheduled. ... In an apology video posted online in… (www.adn.com) Más...