Southwest CEO: Airline will be 'drastically smaller' if business doesn't improve soon

"Most of my co-workers are not processing the dark and dangerous reality,'' one employee said in an email, according to excerpts Kelly shared in this week's "Ask Gary'' video. "Our messages of strength have created a false sense of security. My co-workers talk about the losses at JetBlue and Delta yet somehow don't apply those numbers to Southwest.'' (www.usatoday.com) Más...