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Delta's $2 Billion in-flight upgrades; Return of Customer Service or Gimick?
ATLANTA, Oct. 5, 2011 -- Delta Air Lines (NYSE: DAL) today launched new in-flight entertainment options for customers as part of its $2 billion investment in the flying experience. (news.delta.com) Más...Sort type: [Top] [Newest]
Now that flying is for the masses don't expect to ever get the service level to where it once was. When most didn't fly because of the expense those that did received some attention. Now that any jackass can get a ticket for $100 it is truely mass transit. Lousy service and lots of crudy passengers totally ignorant of any social graces.
They want me to pay for entertainment content, I want them to rent my viewing device. After all they used to provide it at their cost, now they want customers to provide it for free?
Sooo... they're providing the wi-fi service you would've had if you'd gotten to your destination on time??
It's all a gimick to make more money by squeezing more money out of each passangerby charging them for something that should be free or is available for free at your local Jack in the Box. They can care less about the passanger. No more commercial travel for me, mostly thanks to TSA. I have been driving for the last 2 years. It may take longer "most of the time" but it is more enjoyable, alot more relaxing, certainly cheaper and best yet, I see america once again as I did as a child growing up.
For me, the one thing that would make the flying experience more enjoyable would be to have more space between me and the seat in front of me when I have to sit in the coach/cattle section.
Agreed--I'd trade the "entertainment options" for more space.
Completely agreed. These expensive gimmicks are such a waste; distractions aimed at short attention spans. If they were serious about improving our experience as customers/passengers, they'd remove a row or two of seats, to provide leg room. And do away with the checked baggage fee. In fact, start charging for carry-ons!