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Southwest pilots have had to book their own hotel rooms during the airline's operational meltdownSouthwest Airlines has been experiencing an operational meltdown due to the winter storm and "scheduling issues." Company union VP Captain Mike Santoro told Insider that pilots are booking their own hotel rooms. He explained clogged phone lines are to blame for the lack of accommodations, but pilots will be reimbursed. Southwest Airlines passengers aren't the only people fighting for hotels. A snowballing operational meltdown has forced the airline to cancel thousands of flights… (www.msn.com) More...
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I would be booking my own anyway rather than trust the SW system.
at present,a lot of wn crew are thinking in that vein..however..crews arrive in a specific van provided for them from a hotel,they merely show their airline i.d. and sign a register or are checked off in the computer,and then they are given a key and a room number..no exchange of credit card or money or having to do an "expense reimbursement" report..easier for all when there are lot of crews coming and going and no severe conditions as they had..
When Covid hit many hotels stopped their shuttle service(along with daily cleaning of the rooms). I am not sure that they have restarted the vans
They never stopped the crew vans. Since airline crews are on a tight schedule, they have to be delivered to their destination (hotel or terminal) on time in order to get required crew rest or meet departure schedules. The vans are separate from ordinary shuttle service.
Only the pilots are inconvenienced? What about other crew members?
Only the pilots are unionized, so they're the only ones that matter. ;)
Another popular misconception about Southwest. Nearly all of their labor groups are unionized.