WOW Airlines denies Service Dog boarding

I've seen (no pun intended) try to pass their well behaved pets as service animals and get away with it. I do admit even the fake service animals are better than our airline personnel. I used to tell my people that pax our are bread and butter. I was an FA on J41's and ERJ145's. Pax would where first class is and I would joke that if you're flying with me it's all first class or what we can make due. I've even had problems with many a gate agent. Just like when I was an 605/2T2 in the USAF, we're going to board as early as possible and get the hell out of Dodge. And was able to keep a clean cabin. I was pretty adamant about mission reliability.

Sorry she had to go through that.I know by our regs, unless it's changed we're supposed to have 24 hour notice for any specialized care be it a service animal or someone needing supplemental oxygen. Someone dropped the ball and unfortunately it was the airline. It doesn't help that airline personnel, to include flight aren't as well trained or they're not paying attention to updates in the GOM, initial or recurrent training.

Here's the thing though. In the States under CFR and DOT regs, or at least while I was flying you could not turn a passenger away for any disability. Even back when I was a "Port Dawg" in the USAF. Our MAC/AMC and USAF regs could not say TSgt Love and his kids can fly Space-A from EGUN (MHZ) to EDAR (RMS) bit his wife can't because she has epilepsy and is prone to seizures. In the AF we were trained once a year in self aid and buddy care, usually in combat situations (mostly it came in handy after a good drunken bar brawl). As a flight attendant we had to go through the same annual training. So, while I'm serving drinks and snacks and hopefully no one has a peanut allergy, I'm actually making sure everyone is safe.
Sorry, got off topic and got on a rant. On a lighter note, you know the dog is not a service animal if it follows you to the galley. I like dogs and we're already in the air. Divert for what and the dog is still better behaved than the pax. Sure, I'll give the dog a bag of knock off Chex Mix. It's still better than having to fly the live chickens in the back hold of a J41 we flew from KTRI to KPIT that one time.

Silly people working for WOW. Have they ever heard of PR? It really is a management issue in not training their staff. Yes, the whole service animal thing is being taken advantage of by some but this is beyond ridiculous.