17 Least Trusted Major Airport in the U.S., According to Customers

The survey measured customers’ satisfaction in regards to six main factors: airport arrival and departure, check-in, security, terminal facilities, food and shopping options, and baggage claim. J.D. Power then used those results to calculate the Overall Customer Satisfaction Ranking for each airport, based on a 1,000 point scale. (“Mega” airports see at least 33 million passengers a year and “large” ones have 10 to 32.9 million.) Wondering which major airports left travelers unhappy and which… (airtravelpolicy.com) Más...