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American Airlines canceling hundreds of flights through mid-July in part due to labor shortages
American Airlines is canceling hundreds of flights through at least mid-July as the company strives to maintain service in the midst of massively increasing travel demand while the coronavirus pandemic continues to recede in the United States, according to a spokesperson from the airline. (www.cnn.com) Más...Sort type: [Top] [Newest]
Very few companies have labor shortages. Many have reasonable wage and positive incentive shortages. This effort to make an entire society of service-level skills consumers isn't working.
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American worked around the requirement of their Pandemic buyout of not letting go of staff by pushing early retirement and early exits for many of their staff. Now they find themselves short of staff. There was reason for that loan requirement. Shortage of staff is entirely on the can't think past their nose management.
I wonder why they are stating that the changes are thought July. My wife made reservations last month for flights in September and those have been re-scheduled twice. We expect those will be reshuffled too.
AA is the worst. They game the system when it comes to customer service. They code cancellations and delays as weather related when they are not just so they can refuse to pay compensation. The gate agents and ticket counter and phone Res agents are angry and uninformed and rude. They are destined to fail and fail big.
wide range of accusations. I can tell you as a fact, AA does not try to blame the weather to get out of compensation. Just because you are looking out the window to a sunny sky does not mean that there is weather in other areas that affect your flight. As for the agents; contact AA about specific circumstances where the Agent is "angry, uninformed and rude". If you were to come up to me with the attitude of blaming weather for your delay or cancellation in a manner that is not becoming; I would change my response from warm to defensive. "AA is the worst" Sounds like a teenager response. Nothing specific
Worst case example of when AA said flight cancelled because of weather. Austin-Dallas-London - AA cancelled Austin Dallas leg 4 hours before take off. Reason - weather.
Said couldn't get me out of Austin for 3 days! But said if could get to Dallas could keep leg to London. I changed to later flight going out of Dallas to London (AA "graciously" didn't charge me a change fee per the agent!), no other carriers had open seats seats to Dallas since so many from the cancelled AA flight were scrambling to get out, so took the express bus to downtown Dallas and Uber to DFW. Not a bit of bad weather along the way. And an international flight is not one that jus t comes in and turns around - so can't say incoming flight had bad weather somewhere along the way.This is just 1 example of many where AA flat out lied. Neighbor retired from AA and said it happens. I agree - American is the worst. No, that's not a teenage response That's why if I have no choice and must fly AA, I always buy the Allianze flight insurance offered on the AA reservations process at the end when paying.
Said couldn't get me out of Austin for 3 days! But said if could get to Dallas could keep leg to London. I changed to later flight going out of Dallas to London (AA "graciously" didn't charge me a change fee per the agent!), no other carriers had open seats seats to Dallas since so many from the cancelled AA flight were scrambling to get out, so took the express bus to downtown Dallas and Uber to DFW. Not a bit of bad weather along the way. And an international flight is not one that jus t comes in and turns around - so can't say incoming flight had bad weather somewhere along the way.This is just 1 example of many where AA flat out lied. Neighbor retired from AA and said it happens. I agree - American is the worst. No, that's not a teenage response That's why if I have no choice and must fly AA, I always buy the Allianze flight insurance offered on the AA reservations process at the end when paying.
The statement that AA is the worst is to some extent verifiable. JD Powers ranked the eight largest North American airlines a few months ago and AA came as the least satisfactory of the US airlines. Only Air Canada scored lower. My personal experience has been so profoundly horrible that I will no longer consider using the airline. If the definition of insanity is doing the same thing over and over again, expecting a different result, then traveling again with AA would just be insane.