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He questions the validity of the Skytrax awards, but remember that they are based on all classes of travel and I suspect, give more weight to the feedback they get from passengers in coach.
My most recent flight in business class was ORD-LHR on American, and I was very pleasantly surprised! While the seating in their B772 doesn’t match the airlines reviewed in the article, the cabin service was truly excellent. The fillet steak I ordered on the recommendation of the flight attendant was restaurant quality – the first time I have ever been served an unruined steak on a flight. Finally, the Bose headphones, which I haven’t seen on any other airline, are truly amazing for their noise elimination (not reduction) ability and the studio-quality sound.