My involvement in the aviation/airline industry spans a few decades. Over the years I have had my fair share of dealings with different flight schools and various Fixed Based Operator's (FBO's) at airports all across the United States. My experiences run the spectrum from good, bad to ugly. Once in awhile I will have an interaction with an aviation company that truly stands out as memorable and is defined by exceptional service and a wonderful customer experience.
One such organization is Aurora Aviation at the Aurora State Airport south of Portland, OR. I initially sought the services of Aurora Aviation because of a particular type of aircraft that they offer for rent/training. My initial visit to Aurora Aviation was to inquire about the aircraft and to satisfy some technical requirements for my FAA Pilot certification. The front office staff were so helpful and courteous and took the time to answer all of my questions. What really impressed me was a flight instructor that took time from his day to visit with me and answer more questions and make sense of a few technical issues that I was attempting to resolve.
Every interaction that I have had at Aurora Aviation has been extremely positive and with such professionalism and focus on the customer that they have earned my business for keeps. I was so impressed on my initial visit with the staff and the facility. Their efforts truly earned a five star rating!